Online Pool Ticket Purchases
All online pool tickets are non-refundable and non-transferable.
Lodge
Check-In & Check-Out Time
Check-in is after 4:00 p.m. on the date of arrival and Check-out is by 12:00 p.m. on the date of departure. Earlier check-in and later check-out times may be available but must be requested directly with the Lodge.
Deposit Payment
A deposit equal to the first night's room rate will be charged to the method of payment for guarantee, at the time of making reservation. Deposit will be refunded in full if reservation is cancelled in accordance with cancellation policy.
Cancellation Policy
Should you need to cancel your reservation, please notify the reservations staff by 6:00 p.m. at least 48 hours prior to arrival date in order to avoid cancellation penalty, which is equal to one night's room and tax and will be charged to the credit card used to guarantee reservation.
Pets
We are a pet free facility. Violations will result in a charge of $250 for cleaning and lost revenue from the unavailable room.
No Smoking
We are a non-smoking facility. This includes all guestrooms, balconies, patios and public areas. Violations will result in a charge of $250 for cleaning and lost revenue from the unavailable room.
Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel's property or structure. Charges may also include lost revenue from the unavailable room.
Gift Certificate Terms and Conditions
The certificate can be redeemed at any Glenwood Hot Springs Resort outlets for the purchase of goods or activities.
The certificate can't be redeemed for cash, except in states where required, or replaced if lost or stolen.
The value is valid for 72 months from the date of purchase unless prohibited by law.
Cabana
Cancellation Policy
Should you need to cancel your cabana reservation; we require notification 48 hours in advance. Full payment is required should cancellations be received after this time. Please contact us if you need to modify or cancel your cabana reservation.